Platform update · Shopify
Configure Shopify self-serve returns and cancellations by market
Shopify now lets you configure self-serve return and cancellation options for each market you sell in, rather than using one store-wide setting.
Stores selling in multiple markets can now set self-serve returns and cancellations separately for each market. Existing settings carried over automatically, so there is nothing to migrate or re-enable.
Set return and cancellation options by market
Go to Settings → Customer Accounts → Order Actions → Manage. Select Order Status from the top-level dropdown, then open the settings panel with the gear icon to set the Return and Cancel options for the store default.
To configure a specific market, select it from the top-level dropdown and repeat the steps.
Existing settings and return rules
The new options appear beside third-party returns apps in the checkout editor, where you can compare Shopify’s built-in experience with existing apps.
If return rules haven’t been configured for a market you’re setting up, a link to the relevant settings screen appears. Enabling self-serve returns without rules allows buyers to request returns on orders placed in that market without a time limit.
You can manage self-serve return and cancellation options separately for the store default and each market in Shopify.