Platform update · Shopify
Shopify Knowledge Base is now in your admin
Shopify Knowledge Base has moved into your admin. Review and edit store facts, then publish the information that AI agents can use.
Knowledge Base is now available in your admin under Sales channels > Agentic > Knowledge base. It replaces the standalone Knowledge Base app, which will no longer be available after January 15, 2027.
Manage store facts in one place
Knowledge Base is a single page for reviewing, editing and publishing facts AI agents get about your store, including contact details and gift services.
Shopify drafts facts from your published storefront pages and links each fact to its source page. Shopify-drafted facts do not reach AI agents until you publish them.
For stores that used the Knowledge Base app
For stores with fewer than 1,000 facts, facts they wrote or edited were moved to the new Knowledge Base and published, so AI agents can continue to use them. You can unpublish any fact at any time. No further action is required for these stores.
Facts from stores with more than 1,000 facts in the app were not moved. Add the facts you want to keep before January 15, 2027. Shopify emailed these stores directly.
For stores that did not use the app
Knowledge Base is available in your admin. If you did not use the standalone app, no action is required.
The admin Knowledge Base is the new central place to manage and publish store facts. The standalone app will no longer be available after January 15, 2027.